Posted on: November 28, 2019 Posted by: admin Comments: 0

Royal Bank of Scotland increased NPS by 20% with IBM Watson Assistant for Customer Service

Learn more about IBM Watson Assistant for Customer Service:
MaryAnn Fleming, Head of Services, Home Buying and Ownership, at Royal Bank of Scotland, shares how Marge, the virtual agent, helps her human team stay compliant with complex mortgage regulations and get more precise information, while delivering exemplary service.


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